Reference

The Terms Behind Your Wicket Account

These terms set out what you agree to when you open an account with us, fund it through bKash, Nagad or Rocket, and place a bet on cricket markets or a slot round.

One account per personWallet in your own namebKash / Nagad / RocketRegion-dependent access
Wicket The Terms Behind Your Wicket Account
TERMS QUERIES

Where To Ask About These Terms

Got a line in here you want explained before you deposit? Ask us rather than guessing. Our team handles terms questions through the same channels as account help, so you don't need a separate form or a legal address. Quote the section you're reading and the phone number on your account, and we'll answer against your actual profile instead of sending back the same paragraph you already read.

Team online

Live chat on any device

Open chat from the account menu in the browser or the app and ask about a specific clause. Keep the session open and we'll reply in the same thread on your phone.

Email for written records

Send terms and verification questions by email from the address on your profile. Written replies suit disputes, since you keep a copy of what we said and when we said it.

Settlement and void queries

If a bet settled differently to how you read the rules, message us with the bet reference. We check it against the result feed and explain the settlement or return the stake.

HANDLING YOUR DATA

How We Apply These Rules Day To Day

Terms only mean something if the practice matches. So here's how we actually run the parts that touch you: what we keep, how long we keep it, how we lock your login, and who you talk to when you want something changed. Your wallet number and verification documents sit behind access controls, and requests to correct or remove them go through your account rather than a public inbox.

What we hold on file Your phone number, wallet details and transaction history stay on file because payment rules require it. We keep verification documents only as long as the account and its records need them.
Cookies and session data Session cookies keep you logged in when you move from browser to app mid-session. Clearing them signs you out, and you'll re-enter your phone number and the OTP we send.
Login and account security Access runs on your phone number plus a one-time code, so nobody gets in from a copied password alone. Report a lost SIM to us and we'll freeze withdrawals while we sort it.
Changing or closing details Wallet changes and name corrections go through support with a document check, since a mismatch between profile and wallet blocks payouts. Closure requests are handled the same way.

Common Questions On Our Terms

Short answers to the things you'd normally have to scroll a full policy to find: eligibility, wallet names, settled bets, data requests and what happens when we change a clause. If your situation isn't covered here, ask support and we'll answer against your own account.

You need to be of legal betting age in your location and accessing us from a region where our service is permitted. Eligibility follows your local law, not our preference.

No. The wallet has to be registered in your own name and match your profile. A third-party bKash, Nagad or Rocket number will hold up your withdrawal at verification.

Settled markets stand once the official result is in. We only reverse where a market is voided, a live stream drops mid-round, or a technical fault stops a round completing.

Message support from the account on file and tell us what you want checked or fixed. Name and wallet corrections need a document match before we can apply them.

Failed verification, several profiles on one device, mismatched wallet ownership or promo abuse. We tell you the reason and you can reply with documents or an explanation.

We publish the updated version on this page and it applies from then on. Material changes to payment rules or account requirements are flagged to you through your account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.