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How Wicket Handles Your Personal Information

Your account on Wicket is yours — and so is your data. This page covers exactly what we collect, why we collect it, how we keep it secure, and what you can do about it.

Account data protectionbKash, Nagad, Rocket privacyWallet securityYour rights explainedContact us directly
Wicket How Wicket Handles Your Personal Information
REACH OUR TEAM

Contact Us About Your Privacy

If you want to access the data we hold about you, request a correction, or ask us to delete your account information, our support team handles these requests directly. Reach out through any of the channels below and we will respond as promptly as our team allows. Players in Dhaka and across Bangladesh can contact us any time through live chat or email.

Team online

Live Chat

Open the chat widget in the bottom corner of any page. Our agents handle data and account queries and will confirm receipt of your request.

Email Support

Send your data request or privacy question to our support address. Include your registered mobile number so we can locate your account quickly.

Account Portal

Log in and visit your account settings to update contact details, review saved payment methods like your bKash or Nagad number, and manage communication preferences.

HOW WE PROTECT YOU

Data Handling, Security and Your Rights

We use SSL encryption across every page and every transaction so your data moves securely whether you are on mobile data or Wi-Fi. Your account password is hashed and never stored in plain text. We retain your account data for as long as your account remains active and for a period after closure as required by applicable law. You have the right to ask what data we hold, to request corrections, and to ask for deletion where the law permits it. Submit any of these requests through live chat or email and we will confirm in writing what action we have taken.

SSL Encryption

Every connection to Wicket uses SSL. Your bKash, Nagad, and Rocket payment details travel encrypted from your phone to our servers and never in plain text.

Account Access Control

Your account is protected by your mobile number and password. We send a one-time code to your registered number any time a new device tries to log in, so you stay in control.

Data Retention Policy

We keep your account data while your account is open and for the period required after closure by applicable law. You can ask us what we hold at any time.

Your Rights and Requests

You can request access to your data, ask for corrections, or request deletion. We process these through our live chat and email channels and confirm every action in writing.

Privacy Questions We Hear Most

These are the questions we get most often about how we handle account and payment data. If yours is not here, live chat or email will get you a direct answer.

We collect your name, mobile number, and the payment details you register — such as your bKash, Nagad, or Rocket number. We also collect device and session data to keep your account secure.

We share data only with payment processors for bKash, Nagad, and Rocket transactions, fraud-prevention partners, and where required by law. We do not sell your personal data.

Contact us through live chat or email with your registered mobile number. We will identify the data linked to your account and share it with you in a clear format.

Yes. Submit a deletion request through live chat or email. We will action it in line with applicable law — some data may need to be retained for a defined period after account closure.

All payment data travels over SSL encryption. We work only with verified payment processors, and your wallet numbers are stored with access controls that limit who inside our team can view them.

Your data is retained for the period required by applicable law after your account closes. Once that period ends and no legal hold applies, we remove it from our active systems.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.