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What Our Legal Framework Means for You

Wicket operates under a clear set of terms that define how your account, your funds, and your data are handled.

Account TermsData & PrivacyPayment PolicyJurisdiction RulesCookie Notice
Wicket What Our Legal Framework Means for You
DATA AND SECURITY STANDARDS

How We Handle Your Account Data

Your account data — including your registered mobile number, wallet transaction records, and login history — is stored securely and accessed only for operational purposes. We use standard encryption across account access points, and your password is never stored in plain text. Cookie data is collected to maintain your session and improve platform performance; you can manage cookie preferences through your browser settings. If you want to know what data we hold on you, or request a correction, contact our support team with your registered details. Data retention follows a defined schedule: active account data is held while your account remains open, and a limited retention period applies after closure.

Account Security

Login sessions use token-based authentication. If you access Wicket on a new device, a verification step is required before the session is activated — keeping your account protected even if your phone is lost.

Data Access Requests

You can request a summary of the data we hold on your account. Submit the request through live chat or email with your registered mobile number and we will process it within the timeframe our policy sets.

Cookie Management

We use session and analytics cookies. Session cookies are essential for account function; analytics cookies can be declined through your browser settings without affecting your ability to log in or deposit.

Retention and Deletion

Account data is retained while your account is active. After closure, we hold a limited record as required for financial compliance. You can ask our team what data remains and for how long.

LEGAL CONTACT PATHS

Reach Us on Policy Questions

If a clause in our terms is unclear, or you want to raise a dispute about an account action, there are three ways to get a response from our team. All legal queries are handled by staff who can access your account record — so have your registered mobile number ready when you get in touch.

Live Chat Available directly inside your account dashboard. Fastest route for account-specific legal queries — our team can pull your transaction history on the spot.
Email Support Send your query to our support address listed in the account help section. We aim to respond to legal and policy questions within one business day.
Help Centre Our Help Centre covers common policy questions including account closure, data requests, and payment dispute steps. Start here for standard queries before escalating.

Common Questions About Our Terms

These are the questions we hear most often about how our legal terms work in practice. If yours is not here, our support team can answer it directly from your account record.

Access depends on your local law and the region you are in. If local rules permit it, yes — these terms govern your account in full, including all bKash, Nagad, and Rocket transactions.

If a term update affects your account in a way you do not accept, close your account before the change takes effect. Continued use after the update date means you have accepted the revised terms.

Contact our support team via live chat or email with your account details and the specific decision you are disputing. Our team will review the relevant transaction or account records and respond.

Yes. Send a data access request through live chat or email using your registered mobile number. We process these within the timeframe set out in our data retention policy.

A hold usually means the wallet name on your transaction did not match your registered account name. Contact support with the transaction reference and your registered details to resolve it quickly.

Session cookies are essential for your account to function. Analytics cookies track platform usage patterns. You can decline analytics cookies through your browser settings without losing account access.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.